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General positions

Fenox guarantees the high quality of its products. The guarantee period conforms to the relevant EU legislation, such as Directive 1999/44/EC, as well as local legislation of the EU member states. Storage period should not exceed 5 years from the release date. The release date of the FENOX products is identified by three-digit number in the product ID: the first two digits define the week, the third digit – the year of manufacture.

If any defects are revealed during the guarantee period, the byer is kindly asked to return the product to the seller, sales check or other sales confirmation should be enclosed.

The guarantee is not valid in following cases:
       • noncompliance with the rules of installation and operation defined in the vehicle operating and maintenance manual;
       • mechanical damage.

For further information on guarantee issues please turn to our client support center FENOX Global Service.